Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly, including name, email, phone number, delivery addresses, and payment details. We also collect location data from riders during active deliveries and usage data from all platform users.

2. How We Use Your Information

We use your information to provide delivery services, process payments, communicate order status, improve our platform, ensure security, and comply with legal obligations.

3. Information Sharing

We share information with riders and merchants as necessary to complete deliveries, with payment processors, and with service providers who assist our operations. We do not sell your personal information.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information.

5. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at privacy@kova.delivery to exercise these rights.

6. Cookies

We use cookies and similar technologies to improve user experience, analyze usage, and maintain security.

7. Contact Us

For privacy questions or concerns, email privacy@kova.delivery.